WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about King Johnnie
Why does the American wheel have 38 sectors?
The American roulette wheel features 38 numbered pockets, including a single zero (0) and a double zero (00). This contrasts with the European version, which has only 37 pockets. The inclusion of the double zero sector increases the house edge. The difference in sector count directly impacts the odds for players. This design choice is a key differentiator in casino game mechanics.
The RTP for Esqueleto Explosivo 2, a slot game, stands at 96.13% with high volatility. This means that while wins may be less frequent, they have the potential to be larger when they do occur. The game features a 5x3 reel structure and 99 paylines. The maximum multiplier can reach up to x5000. This offers significant potential for substantial payouts during gameplay.
When considering table games like roulette, the contribution towards wagering requirements is typically lower. For instance, table games at King Johnnie contribute only 10% to the wagering requirement. This means that a €10 bet on a table game would only count as €1 towards clearing the bonus. This is a crucial factor for players aiming to meet the playthrough terms efficiently.
Why does Android warn about APK installation?
Android devices, by default, restrict installations from unknown sources to enhance security and prevent the installation of malicious applications. This warning is a standard security measure designed to protect users from potentially harmful software. Users must manually enable the installation of APK files from sources other than the Google Play Store. This setting can be found within the device's security or application settings.
The King Johnnie mobile application is available for Android devices running version 8.0 or newer, requiring approximately 2 GB of RAM. The app file size is around 45 MB. This ensures a smooth and responsive gaming experience for users on compatible devices. Such specifications are typical for modern mobile gaming applications, ensuring optimal performance.
For iOS users, the King Johnnie app requires iOS version 13 or later and has a file size of approximately 60 MB. Similar to Android, this ensures compatibility with a wide range of Apple devices. Adhering to these system requirements is essential for users to download and operate the application effectively. Performance is generally optimized for supported devices.
What to do if the confirmation email is missing after 24 hours?
If a confirmation email is not received within 24 hours, the first step is to check the spam or junk mail folder of the registered email account. Email systems can sometimes misdirect legitimate messages. This simple check often resolves the issue by locating the missing communication. It is a common occurrence for automated emails to be filtered by spam filters.
The KYC (Know Your Customer) process for account verification requires submitting an identification document and a proof of address, with the latter being no older than 3 months. This verification typically takes between 24 to 48 hours to complete. Meeting these requirements is essential for account security and processing withdrawals. Prompt submission of accurate documents aids in a faster verification.
Should the confirmation email remain elusive after checking spam folders, contacting customer support directly is the recommended course of action. Support can resend the email or manually verify the account status. This ensures that the user can proceed with account usage without undue delay. Customer support is equipped to handle such discrepancies efficiently.
How many bets are needed for x45 in table games?
To meet a wagering requirement of x45 on table games, a significantly higher number of bets are required compared to slots. Since table games contribute only 10% towards wagering, a €100 bonus would require €4,500 in table game wagers (€100 x 45 / 10%). This means a player would need to place a substantial volume of bets. The effective wagering for table games is thus x450.
The welcome bonus offers a 300% match up to €2,000, along with 100 free spins. The wagering requirement for this bonus ranges between x35 and x45, and must be completed within 30 days. The maximum bet allowed while a bonus is active is €5. These terms are critical for players to understand before claiming the offer. Meeting these conditions is key to unlocking bonus winnings.
The game contribution rates are important for understanding wagering. Slots contribute 100% to wagering requirements, meaning every euro bet counts fully. In contrast, table games and live casino games only contribute 10%. This disparity means that to achieve the same wagering turnover, a player would need to place ten times more in bets on table games or live games than on slots. This significantly impacts the time and money needed.
Why is the email confirmation not arriving?
The delay or absence of an email confirmation can stem from various factors, including server load or temporary email delivery issues. These are common technical glitches that can affect communication. Users should allow a reasonable buffer time beyond the initial 24-hour estimate for delivery. Patience is often required as systems process and deliver messages.
For a swift and secure gaming experience, King Johnnie supports several payment methods. MiFinity, an e-wallet, allows instant deposits and withdrawals within 0-24 hours, with limits from €10 to €10,000 and no fees. CashLib, a prepaid option, also offers instant deposits starting from €10 up to €1,000 without any charges, though withdrawals are not available. These options cater to different player preferences.
The verification process, known as KYC, involves submitting an ID and a recent proof of address, typically taking 24-48 hours. If the confirmation email is missing after this period, it is advisable to check the junk folder or contact customer support. They can assist in confirming the account status and resending any necessary communication. This ensures all players can access their accounts fully.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Which method suits a 50 EUR budget?
For a 50 EUR budget, the minimum deposit of 10 EUR for most payment methods, including Bitcoin (BTC) and Binance Pay, is easily met. These crypto options offer rapid transaction times, with Bitcoin deposits taking 10-60 minutes and Binance Pay being instant. This allows players to quickly fund their accounts and begin playing.
Both Bitcoin and Binance Pay accept deposits starting from 20 EUR and go up to 10,000 EUR, making them flexible for various budgets. The absence of network fees for these methods, apart from standard network charges for Bitcoin, means more of your 50 EUR deposit remains available for gameplay. This is a significant advantage over methods that might incur direct transaction fees.
The speed of withdrawals is also a key consideration, with Binance Pay offering a 0-2 hour payout window, while Bitcoin withdrawals are typically within 0-24 hours. Considering the 50 EUR budget, this rapid access to funds after playing is beneficial. The minimum withdrawal limit of 20 EUR is also well within reach if winnings are generated.
What is the minimum deposit for the welcome bonus?
The welcome bonus at King Johnnie offers a substantial 300% match up to 2,000 EUR, accompanied by 100 free spins. To claim this offer, the minimum deposit required is 10 EUR. This low entry point makes the generous bonus accessible to a wide range of players, not just high rollers.
This minimum deposit of 10 EUR allows players to activate the welcome bonus package, which includes both bonus funds and free spins. The wagering requirement for the bonus is between x35 and x45, and players have 30 days to meet these conditions. It is important to note that the maximum bet while using bonus funds is 5 EUR.
With a minimum deposit of just 10 EUR, players can immediately begin to experience the casino's offerings with the added benefit of bonus funds and free spins. The bonus terms are clearly outlined, and understanding the wagering requirements is crucial for potential withdrawals. The free spins can be used on specific slot games.
Why does Blackjack pay 3:2 instead of 6:5?
The payout of 3:2 for a Blackjack (an Ace and a ten-value card on the initial two cards) is a standard and more favourable rate for the player compared to 6:5. This higher payout reflects the statistical advantage the player has when achieving this specific hand, which occurs less frequently than other winning hands.
A 3:2 payout means that for every 2 EUR bet, the player receives 3 EUR in winnings, in addition to their original stake. In contrast, a 6:5 payout would yield only 6 EUR for a 5 EUR bet. This difference is significant over time and contributes to the overall house edge calculations in Blackjack.
The reason for this distinction lies in the inherent probabilities of the game. Achieving a Blackjack is a relatively rare event, and the 3:2 payout is designed to compensate players for this infrequent, yet powerful, hand. A 6:5 payout would tilt the game's economics more heavily in favour of the casino.
Can I withdraw bonus funds before wager x35?
Withdrawal of bonus funds before meeting the wagering requirement of x35 to x45 is not possible. The bonus funds and any winnings generated from them are locked until the specified turnover is completed within the 30-day bonus period. This is a standard condition across most online casinos to prevent immediate cashing out of bonus money.
The wagering requirement means that the bonus amount must be played through a certain number of times. For instance, if a player receives 100 EUR in bonus funds and the wagering is x35, they must wager a total of 3,500 EUR before the bonus and its winnings can be withdrawn. The maximum bet allowed while wagering is 5 EUR.
Players must also consider that not all games contribute equally to the wagering requirement. Slots contribute 100%, but table games and live dealer games only contribute 10%. Therefore, focusing on slots is the most efficient way to clear the wagering requirements and unlock the bonus funds for withdrawal.
Why is the credit card slower than Trustly?
While Trustly is not explicitly mentioned in the provided data, crypto payment methods like Bitcoin (BTC) and Binance Pay offer significantly faster transaction times compared to traditional methods like credit cards. Bitcoin deposits are processed within 10-60 minutes, and withdrawals typically take 0-24 hours, with Binance Pay being even faster.
Credit card transactions, on the other hand, often involve intermediary banks and processing centres, which can lead to longer clearing times, particularly for withdrawals. These processes are inherently more complex and less automated than the direct peer-to-peer nature of many cryptocurrency transactions.
The speed advantage of crypto methods like Bitcoin and Binance Pay means that players can deposit funds and receive winnings much more rapidly. This allows for a more fluid gaming experience, as players are not held up by extended waiting periods for their funds to become available for play or withdrawal.
Am I allowed to open a second account?
Opening more than one account is generally not permitted by online casinos, and King Johnnie likely follows this standard practice. This rule is in place to prevent players from exploiting welcome bonuses multiple times. Adhering to the casino's terms and conditions is crucial for maintaining a positive player account.
If a player attempts to open a second account, the casino may flag this activity during the KYC (Know Your Customer) process. This process typically requires an ID and a proof of address, which is usually no older than 3 months. Violations can lead to account closure and forfeiture of funds.
The standard KYC verification timeframe is between 24 to 48 hours. Players are advised to provide accurate and complete documentation to ensure a smooth verification process and avoid any complications with their account or winnings. This diligence helps ensure fair play for all users.
Are live tables open around the clock?
Live tables are a popular feature, and many players want to know if they are accessible at any time. While specific operating hours are not detailed, most live casino services aim for 24/7 availability to cater to a global player base. This ensures players can join games whenever they choose.
The ability to play live games at any hour is dependent on the provider and the specific game. For example, a game like Bonanza Megaways, while popular, is a slot and not a live table. Live dealer games, however, often feature a range of options like blackjack and roulette.
For players considering live dealer games, it's important to note that playing on mobile devices requires a stable internet connection and sufficient device resources. An iOS device needs iOS 13+ and Android devices require 8.0+ for optimal performance. A minimum of 2 GB RAM is recommended for a smooth experience.
Are there fees for Skrill or Neteller?
When using e-wallets like Neteller for deposits and withdrawals, it's important to understand potential associated costs. Neteller transactions at King Johnnie are generally free of charge from the casino's side. Deposits with Neteller are instant, allowing players to start gaming without delay.
Withdrawals via Neteller are also processed swiftly, typically within 0 to 24 hours. The minimum transaction limit for Neteller is €10, and the maximum is €10,000. This makes Neteller a convenient option for both small and large transactions, with no casino fees applied.
While King Johnnie does not impose fees on Neteller transactions, it is always advisable for players to check if their own financial institution or the e-wallet provider itself levies any charges. This is a common practice that can apply to any payment method used.
How do I cancel a bonus before wagering?
Players can often cancel a bonus if they wish to withdraw funds before meeting the wagering requirements. The welcome bonus offers a substantial 300% match up to €2,000, along with 100 free spins. This bonus has a wagering requirement that needs to be met.
The wagering requirement for the bonus is between x35 and x45, which must be completed within 30 days. For example, if a player receives a €100 bonus, they might need to wager €3,500 to €4,500 depending on the specific multiplier. Slots contribute 100% to wagering.
Should a player decide to cancel the bonus, any winnings derived from it may be forfeited. It is advisable to carefully review the bonus terms and conditions, especially regarding the game contributions like table games and live games only contributing 10%, before deciding to proceed or cancel.
Is 2 GB RAM enough for live tables?
For players who enjoy live casino action, the technical requirements of their devices are a key consideration. A minimum of 2 GB of RAM is recommended for a smooth live gaming experience on mobile devices. This ensures that the games run without significant lag or interruptions.
The performance on live tables can be impacted by the device's specifications, including its RAM. For Android devices, a minimum of Android 8.0 is required, while iOS users need iOS 13+. The app sizes are approximately 45 MB for Android and 60 MB for iOS.
While 2 GB RAM is the recommended minimum, having more RAM can further enhance performance, especially during peak times or when multiple applications are running. This consideration is important for ensuring uninterrupted gameplay, particularly with high-volatility games like Bonanza Megaways which have a max win potential of 26,000x.
Contact
Live - online chat
Banking
Providers
King Johnnie Casino 2026